BUSINESS PROCESS REENGINEERING AND ORGANIZATIONAL AGILITY OF SMES IN ABIA STATE

This research investigated the correlation between business process reengineering (BPR) and the organisational agility of small and medium-sized firms (SMEs) in Abia State, Nigeria. The study specifically examined the impact of process redesign and technology utilisation on two essential aspects of agility: response speed and flexibility. A survey study design was employed, utilising structured questionnaires sent to SME operators across several business clusters in Abia State. The accessible populations comprise of 385 employees of 20 SMEs, within Abia State. A sample of 193 was derived using krejcie and Morgan (1970) table. Spearman’s correlation coefficient was used for the analysis. The results showed a strong and positive link between process redesign and response speed. This means that making workflows simpler and getting rid of unnecessary steps helped SMEs respond more quickly to changes in the market. Process redesign also greatly improved adaptability, which means that flexible procedures help small and medium-sized businesses (SMEs) deal with changing business situations. The study also found that using technology has a big effect on both response speed and flexibility. This is because digital tools help SMEs streamline their operations, improve communication, and make decisions based on data. The study concludes that BRE relates with organizational agility of SMEs in Abia State.The study recommends that SMEs should constantly change the way they do things to make them more efficient and flexible. It is also important to put money into cheap and scalable digital technologies to make both responsiveness and adaptability stronger. It also suggests that aligning BPR practices with technology adoption is essential for improving the agility and long-term competitiveness of SMEs in Abia State.