AUTILIZATION OF QUEUING THEORY AND THE OPERATIONAL PERFORMANCE OF TRANSPORT COMPANIES IN NIGERIA.
Abstract
The study explored the impact of queuing theory on the operational efficiency of chosen transportation
firms in the southern region of Nigeria in response to the persistent queues encountered by travellers in
the travel and tourism industry of the economy. A survey design was utilised, with 200 respondents evenly
drawn from the staffs of the five major transport companies in Nigeria. The primary data for the study
were collected using a validated structured questionnaire. A regression analysis at the 0.05 level of
statistical significance was used to test the hypotheses in line with the study’s objectives. The result
revealed that queuing theory has a significant outcome on the operational performance of transport
companies in Nigeria. In view of the findings, the study conclude that the number of servers, how people
wait in line, and how long people have to wait have a big effect on the quality of service and operational
efficiency of transportation companies. Contrarily, the number of servers, the rules for waiting in line, and the length of time people had to wait had a big effect on operational costs, making them inefficient. In
these results, among others, the study recommends transportation enterprises employ a cost-benefit
analysis approach to assess the feasibility of utilising queuing theory prior to implementing any requisite
measures.
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Published in JOURNAL OF ACCOUNTING, FINANCE & MANAGEMENT DISCOVERY WUKARI
ISSN: 2714-2574
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